All the answers to the most common questions.
Does the synthetic turf get hot?Synthetic turf is a textile and like other surfaces will heat up on a hot day. Our synthetic turfs are made with Coolplus Yarn technology which can be up to 30% cooler, We also have P-Off Infill for Pets and Cool-Off Infill for cooling which will reduce the surface temperature to that of real turf.
Where is your turf made?All our turfs are 100% Australian made in Melbourne using Australian yarns produced on site at the same facility in Melbourne. We also offer one imported turf, listed under Newturf, which is a more budget-friendly option.
We have a pet. Will the grass stink of urine?If you don’t clean your turf using our Pet system cleaning products, then yes you will get a smell, same as you would if you did not clean the urine spills up indoors or on your paving. Lucky for you, we have a natural P-Off range of urine cleaning products, from a mineral infill’ to a spray-on bio enzymatic concentrate.
What is your warranty?We offer up to a lifetime in warranty ranging across our synthetic turf options.
Will my turf flatten in high traffic areas?Usually over time some synthetic turfs will flatten but our innovative Silverback Lawn has been designed to resist flattening, it also has no shine.
What maintenance will my new lawn require?Little maintenance is required compared to real lawn, just blow or sweep away any leaves or debris, spray for any weeds and, if needed, give a brush up with a stiff broom.
Do you supply turf Australia wide?Delivery is available Australia-wide & turf can be collected directly from one of our three locations, Port Kennedy WA, Wangara WA & Braeside VIC.
Is synthetic turf safe for my family and pets?Yes, all our products are Australian made and have the prestigious AS/NZS ISO9001: 2008 certification, this gives our customers peace of mind when choosing from our range.
Do you have a showroom?Yes, we do both in Perth and Melbourne. All our main range is on display in landscaped settings.
Is your turf safe for my family?Yes, all our synthetic turfs are made using polymers that are clean and safe with no contaminants.
Are all synthetic turfs Australian made?All ASST synthetic turfs are Australian made using Australian Yarns. Unfortunately, 95% of our competitors import their turfs which means their customers get a short warranty and a short lifespan. Some synthetic turfs are also marketed as Australian made but are only assembled here using imported materials. Just ask where the Yarn is from.
Can you drive on synthetic turf?We get asked a lot if you can drive on synthetic turf. Well, the answer is YES, as long as the turf is installed correctly with the correct amount of subbase underneath the synthetic grass. This makes Silverback Lawn™ the perfect choice for customers with verges, pets, children or large commercial areas.
Can you install synthetic turf on concrete or paving?Yes, as long as the surface has no big cracks and is level, just be aware that drainage will be limited with concrete surface.
Can you get melting from reflective heat?Yes, Australian made synthetic turf can withstand high UV and temperatures but there is a risk of reflective heat reaching in excess of 100Deg on a certain angle. This will cause the yarn to curl giving a different appearance. This can be avoided by putting a small border in the affected area. If your real turf or plants burn in that area, then this will be an indicator.
Can you provide an installation service?Yes, our highly professional team can be arranged to install for you. Contact us directly to see if you are within our servicing areas.
