Our commitment to our customers
At All Seasons Synthetic Turf, our core purpose is to provide high quality turf at a competitive price.
We are committed to providing a great customer experience for all our customers wherever they are located around Australia. Therefore, we’re committed to ensuring that we deal with complaints efficiently and fairly. We commit working in a cooperative and productive way with our customers to ensure a fair resolution of customer complaints.
How to make a complaint
If you would like to make a complaint, please contact us via email [email protected]. In order for us to review your complaint efficiently, please provide as much relevant information as possible so that we can understand your complaint and contact the relevant person/s to assist with achieving a resolution.
How we handle complaints
Once we’ve received your complaint, we’ll acknowledge its receipt and assign it to a senior member of our team to investigate. We’ll endeavour to complete our investigation as quickly as possible and then provide you with a response.
Your personal information