Complaints Handling Policy

Our commitment to our customers

At All Seasons Synthetic Turf, our core purpose is to provide high quality turf at a competitive price.

We are committed to providing a great customer experience for all our customers wherever they are located around Australia. Therefore, we’re committed to ensuring that we deal with complaints efficiently and fairly. We commit working in a cooperative and productive way with our customers to ensure a fair resolution of customer complaints.

How to make a complaint

If you would like to make a complaint, please contact us via email [email protected]. In order for us to review your complaint efficiently, please provide as much relevant information as possible so that we can understand your complaint and contact the relevant person/s to assist with achieving a resolution.

How we handle complaints

Once we’ve received your complaint, we’ll acknowledge its receipt and assign it to a senior member of our team to investigate. We’ll endeavour to complete our investigation as quickly as possible and then provide you with a response.

Your personal information

To assist us with our goal of providing excellent customer service, we keep a record of all complaints and their outcomes. This assists us with our goal of continuous improvement. We will handle your personal information in accordance with our Privacy Policy.

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